When you invest in a Leica Geosystems 3D laser scanner, you get a product that delivers outstanding range, speed and the highest quality 3D data. You will want to rely on your equipment for many years to come, so how do you ensure that it continues to give you optimal results?
Here we look at some aspects of product aftercare that will give you the greatest return on investment (ROI) possible: from hardware and firmware maintenance – including periodic calibration, which you may need to meet some tender requirements – to training and finally choosing the right accessories to support your device year after year.
1. Hardware service: preventative maintenance delivers maximum uptime
The best way to make sure your equipment stays in excellent condition is preventative maintenance before anything goes wrong. Periodic maintenance carried out by experienced technicians minimises repairs and downtime and ensures reliable instrument operation. And the full-service history also helps your products retain their future sale value.
We offer several maintenance service levels with Leica Geosystems’s Active Customer Care service, depending on the 3D laser scanner product you use.
2. Calibration certificates: proving the measurement quality of your surveying equipment
Getting your equipment regularly calibrated isn’t just important for performance; it is increasingly a requirement for new business tenders. More and more surveying companies or their contractors are becoming ISO 9001 certified and therefore need to confirm their equipment’s accuracy periodically.
Leica Geosystems offers Calibration Services and a large variety of calibration certificates at different levels for our 3D laser scanners, total stations, digital levels, GNSS sensors and controllers. These are issued when you purchase the equipment and then after re-calibrations at our authorised service centres. During testing, your laser scanner will be checked and corrected for any possible angular and distance deviations. This ensures that the quality of your measuring equipment is certified to the highest levels of accuracy.
3. Firmware updates: keep your products up-to-date to maximise productivity
We release firmware updates for our 3D laser scanners with new features or performance improvements. Firmware is the software that is embedded into the hardware device and acts as your scanner’s operating system. Making sure to update your laser scanner when new firmware becomes available is an important part of ensuring it always performs to specification.
Leica Geosystems’ customer information portal myWorld provides access to all the information you require to actively manage your equipment – including any available firmware updates. Register your product at myWorld @ Leica Geosystems and check back regularly for detailed information on your products and instructions on managing updates.
4. Training to improve your skills at every stage of your career
Leica Geosystems offers comprehensive training for all customers, including a wealth of free online resources to help you at every stage of the 3D laser scanning workflow, be it capture, management, collaboration, delivery or downstream use.
Visit the new Improve your skills with 3D laser scanning website to discover content for every skill level – from how to get started with 3D laser scanning to how to master your technology for the highest productivity. For all customers with an Active Customer Care package, we offer laser scanning training courses via our e-learning platform.
5. Choose the right accessories
It’s easy to underestimate the effect that a stable base (or lack of one) has on surveying equipment. Still, the best instrument is worthless when the accessory is not perfectly aligned to that instrument. Suppose your survey solution includes a damaged tripod or tribrach for example, regardless of the quality or the cost of your 3D laser scanner the measurements you take will not be as accurate as they should be.
Leica Geosystems offers a range of truly integrated accessories for your laser scanner to give you optimal performance, all with a replacement parts guarantee. This means that we will replace parts if required during a product’s lifetime and for some accessories, even if it becomes discontinued.
Give your laser scanner a long and prosperous life
Your 3D laser scanning hardware is precious to you and incredibly important to the success of your business. With that in mind, we have created several ways to provide you with complete peace of mind when it comes to looking after your solution – our Customer Care Packages (CCPs). You can purchase a CCP at the beginning of your investment or any point later on.
There are five flexible warranty and maintenance options available. The CCPs range from basic coverage, which provides a year of firmware maintenance and customer support, through to a gold package with warranty extension, yearly maintenance and full support, plus a guaranteed replacement device if your 3D laser scanner requires repair under a warranty claim. This is particularly helpful if you cannot have your day to day activities interrupted, for example, if you work in forensics, where the stipulation to have no downtime may be a condition of your contract.
Whatever your budget and whatever your requirements, there is a customer care package for your 3D laser scanning solutions that will be suitable and, more importantly, useful.
Paul Burrows, Laser Scanning Solutions Manager
Leica Geosystems, Reality Capture Division
For more information on the options available to you, please contact us or visit Customer Support Services